PAYMENT AND RETURN & REFUND POLICY

Payment

Paying through Visa, Paypal, Pingpong, Payoneer. 

Bringing to our customers with the best convenience in payment is also one of our tasks. With Visa, Paypal, Pingpong, Payoneer.

You will be easier to make a payment and finish your purchase as quickly as you possible.

Refund and return policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

However, please kindly note that several types of goods are exempt from being returned: Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@viemart.com for more information.

Please be informed that you have to pay the return shipping fee.

Refunds

Our policy lasts 30 days from arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time ( 7-10 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@viemart.com

Cancel order

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee 20 % of your total order value will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@viemart.com.

Important note: pursuant to business plan, we maybe limit quantities of product selling on Website, so it will affect to your requirement for asking a similarly replaced item. In case we do not have a such item, we shall have the right to refuse your request and offer you a refund or a differently replaced item.

CONTACT US:

Email: Support@viemart.com

Phone: +65 8812 2884

Address: 68 Circular Road, #02-01, 049422, Singapore